Hotel Blog

What have we changed since Covid?

When a health crisis hits, you take a step back to review your procedures. You look at how one action can impact & affect another. You want to ensure your customers / guests are safe. You want to make sure your staff and their families remain safe.

Now that it’s been over two year, are we still as strict on those policies that were put in place in early pandemic days, or have we become relaxed, less anxious about a possible case among us?  Each establishment leader would have their own answer to this question, and even every employee within that establishment would likely have their own answer too.  So what is the answer for us?

We took a lot of time to review the procedures in every department. In every area where there was personal contact or exchange of items from one person to another, we asked ourselves, ‘is that necessary?’ An example of this is the signing of the guest room folio.  The signature confirmed the guest named on the form was the guest signing into the room, but would a show of ID and an employee initialing the registration card be sufficient, yes it would be.  Will we go back in the future, we’re not sure yet. 

When services were needed for the suite, perhaps there was concern that the phone was not cleaned.  You can use your personal phone to text your request for extra amenities or even a question to the front desk. You can ask for what you want and never use the hotel in room phone. 

Our dining area is fairly small. We were mandated by the Government to close buffet services, and we have kept it this way since March 2020.  Some hotels have re-opened there breakfast rooms and personally scoop out your breakfast choices from the hot buffet to bring back to your room, or check for proof of vaccine & eat in and we’ve been asked why we don’t do that here. It is important to understand who your guests are. When one person is providing that personalized service, does it allow them to serve 15 people in 15minutes as we have a morning rush when we open for those who work earlier in the morning? Will people have to go without because they can’t be served in time? What is the quality of the food if the guest brings it with them in their vehicle and eats it at the work site? We understand a Grab & Go is not what some consider a quality breakfast however, our goal is always to provide a safe, quality breakfast for the majority of our guests.  We will continue to have this goal moving forward in this pandemic and do look forward to a superior breakfast offering when it is safe to do so. 

As with any hotel stay, pre or post pandemic, there is always the need for a clean guest room.  Every area of the guest room was looked it, from the moment the door is opened, to the time it is closed again before inspection and guest occupancy. We thought like a guest. We extended the time allotted to clean a guest room to ensure steps were not skipped. We understand the need to feel & be safe. 

Guest safety matters. Employee safety matters. And we’ll continue forward with these two principals. Trust your next vacation to Best Western Plus Rose City Suites.

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